[et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#FFFFFF” custom_padding=”30px|||||” global_colors_info=”{}”][et_pb_row module_id=”ourvans” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_cta title=”Your roadtrip experience going smooth” admin_label=”Our Vans” _builder_version=”4.25.1″ header_font=”Poppins||||||||” header_text_align=”center” header_text_color=”#F2AA52″ header_font_size=”20px” header_line_height=”26px” body_font=”Poppins|700|||||||” body_text_align=”center” body_text_color=”#969696″ body_font_size=”70px” body_line_height=”100%” use_background_color=”off” custom_margin=”||6px|||” body_font_size_tablet=”40px” body_font_size_phone=”30px” body_font_size_last_edited=”on|phone” body_line_height_tablet=”120%” body_line_height_phone=”” body_line_height_last_edited=”on|tablet” saved_tabs=”all” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”]<\/p>\n
FAQ<\/p>\n
[\/et_pb_cta][et_pb_divider color=”#F2AA52″ divider_weight=”4px” disabled_on=”off|off|off” _builder_version=”4.24.3″ background_color_gradient_direction=”90deg” max_width=”20%” max_width_tablet=”20%” max_width_phone=”30%” max_width_last_edited=”on|desktop” module_alignment=”center” height=”0px” custom_margin=”|||” custom_padding=”||25px|” animation_style=”fade” animation_direction=”bottom” animation_duration=”1400ms” saved_tabs=”all” locked=”off” global_colors_info=”{}”]
\n[\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_toggle title=”Rate and Reservation” open_toggle_text_color=”#F2AA52″ open_toggle_background_color=”#f7f8fa” closed_toggle_text_color=”#323b40″ closed_toggle_background_color=”#ffffff” icon_color=”#e8b08d” open_icon_color=”#00b1d4″ admin_label=”Op\u00e7\u00f5es de seguro extra:” _builder_version=”4.25.1″ title_text_color=”#323b40″ title_font=”Poppins|700|||||||” title_font_size=”20px” body_text_color=”#5b666d” body_font_size=”16px” body_line_height=”1.3em” background_color=”#ffffff” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”19px|19px|19px|19px” title_font_size_tablet=”” title_font_size_phone=”15px” title_font_size_last_edited=”on|phone” custom_css_toggle_title=” font-weight: 600;||” border_color_all=”#e3e5e6″ use_border_color=”on” global_colors_info=”{}”]<\/p>\n
-Can I book all the campervans online?<\/strong><\/p>\n Yes, you can from our website. Click on <\/span>Ask for a Quote<\/b><\/a>, where you\u2019ll receive a budget on your email. There, you need to click on \u201cReady to book\u201d<\/span><\/p>\n -Is there a minimum rental period to book our campervan holidays in Portugal?<\/strong><\/p>\n Our minimum rental period depends on the season you\u2019re renting the van. Check <\/span>here<\/b><\/a>.<\/span><\/p>\n -Can I get a discount for a longer hire?<\/strong><\/p>\n Yes, sure. We can offer a discount of 5% on hires of over 14 days and 10% on hires of 28 days or more. (extras or insurance pack not included). We also offer other <\/span>hire deals<\/b><\/a>.<\/span><\/p>\n -Do I have to pay any fee to collect and drop off in different locations?<\/strong><\/p>\n Yes, we charge a fee to collect \/drop a camper at Porto and Faro. <\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Payment” open_toggle_text_color=”#F2AA52″ open_toggle_background_color=”#f7f8fa” closed_toggle_text_color=”#323b40″ closed_toggle_background_color=”#ffffff” icon_color=”#e8b08d” open_icon_color=”#00b1d4″ admin_label=”Op\u00e7\u00f5es de seguro extra:” _builder_version=”4.25.1″ title_text_color=”#323b40″ title_font=”Poppins|700|||||||” title_font_size=”20px” body_text_color=”#5b666d” body_font_size=”16px” body_line_height=”1.3em” background_color=”#ffffff” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”19px|19px|19px|19px” title_font_size_tablet=”” title_font_size_phone=”15px” title_font_size_last_edited=”on|phone” custom_css_toggle_title=” font-weight: 600;||” border_color_all=”#e3e5e6″ use_border_color=”on” global_colors_info=”{}”]<\/p>\n -I arrive out of your office hours. Can I collect my camper?<\/strong><\/p>\n Yes. The fee for an early collect from 9.00am until 11h30 is \u20ac45. The fee for a late collect from 5.00pm is \u20ac70. -Do I need to pay a booking deposit to secure our motorhome holidays in Portugal or Spain?<\/strong><\/p>\n Yes, we need to take a 50% down payment to reserve your campervan. The remaining balance is to be paid by credit\/debit card on arrival.<\/p>\n How is it paid the safety deposit?<\/strong><\/p>\n No transaction will occur, but the amount must be available. The amount will be held on the card and released after drop-off (5\u20137 days). -When will I get my security deposit back?<\/strong><\/p>\n Security deposits are released until one week following the drop of your rental camper. It can be longer if we need to wait for quotes for damage repair.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Requirements” open_toggle_text_color=”#F2AA52″ open_toggle_background_color=”#f7f8fa” closed_toggle_text_color=”#323b40″ closed_toggle_background_color=”#ffffff” icon_color=”#e8b08d” open_icon_color=”#00b1d4″ admin_label=”Op\u00e7\u00f5es de seguro extra:” _builder_version=”4.25.1″ title_text_color=”#323b40″ title_font=”Poppins|700|||||||” title_font_size=”20px” body_text_color=”#5b666d” body_font_size=”16px” body_line_height=”1.3em” background_color=”#ffffff” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”19px|19px|19px|19px” title_font_size_tablet=”” title_font_size_phone=”15px” title_font_size_last_edited=”on|phone” custom_css_toggle_title=” font-weight: 600;||” border_color_all=”#e3e5e6″ use_border_color=”on” global_colors_info=”{}”]<\/p>\n -Can I rent a van If I\u2019m under 25?<\/strong><\/p>\n We can rent to under 25\u2019s for an additional \u20ac10\/day.<\/p>\n -How many people can drive the campervan?<\/strong><\/p>\n The price includes one main driver. You can add a second driver for a fee or with the according insurance.<\/p>\n -Can I drive with my country drivers licence or I need an international drivers licence?<\/strong><\/p>\n You can drive with your regular drivers licence.<\/p>\n <\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Pick Up and Drop Off Terms” open_toggle_text_color=”#F2AA52″ open_toggle_background_color=”#f7f8fa” closed_toggle_text_color=”#323b40″ closed_toggle_background_color=”#ffffff” icon_color=”#e8b08d” open_icon_color=”#00b1d4″ admin_label=”Op\u00e7\u00f5es de seguro extra:” _builder_version=”4.25.1″ title_text_color=”#323b40″ title_font=”Poppins|700|||||||” title_font_size=”20px” body_text_color=”#5b666d” body_font_size=”16px” body_line_height=”1.3em” background_color=”#ffffff” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”19px|19px|19px|19px” title_font_size_tablet=”” title_font_size_phone=”15px” title_font_size_last_edited=”on|phone” custom_css_toggle_title=” font-weight: 600;||” border_color_all=”#e3e5e6″ use_border_color=”on” global_colors_info=”{}”]<\/p>\n 00-What are the Office Hours?<\/strong><\/p>\n Our offices are opened from 9h to 17h. Please contact us for any request outside the standard hours.<\/p>\n -What are the pick up\/drop off terms?<\/strong><\/p>\n Standard pick up is between 2:00pm to 5:00pm. Campers to be returned between 9:00am until 11.30am. -What do I need to bring when I collect my camper?<\/strong><\/p>\n When you come to collect the camper you should bring with you: -Where can I collect & drop off the vans<\/strong><\/p>\n Depends on the location you choose. It can be in our office in Lisbon, at Lisbon Airport and in Faro or Porto train station. -Can I collect and drop in different locations?<\/strong><\/p>\n We offer the advantage of a one way hire, allowing you to take your time and see the best of Portugal. Choose between Lisbon, Porto & Faro with all our vans.<\/p>\n -Where do I collect and deliver my camper from?<\/strong><\/p>\n Our office is located in Odivelas, a part of Lisbon metropolitan area located 8Km from the airport. The nearby subway station is \u201cSenhor Roubado\u201d in yellow line. -Can I leave my car at your base?<\/strong><\/p>\n Unfortunately not. We don\u2019t have enough space and only our campervans are covered by insurance.<\/p>\n -I arrive before 2:00pm. Can I collect the van earlier?<\/strong><\/p>\n Please let us know if you would like an earlier collection. We will look at our existing schedules and see if this is possible. The fee for an early collect from 9.00am is 45\u20ac.<\/p>\n -What happens if my arrival is delayed?<\/strong><\/p>\n You must notify us as soon as you know about the delay. If you arrival runs into our out of office hours , the relevant charges will apply. If you fail to notify us of any delay you will be charged 50\u20ac fee for staff waiting time.<\/p>\n -Do I have to clean the van on return?<\/strong><\/p>\n Yes. We keep our prices as low as possible by minimising the amount of time spent handing the van on to the next customers. If the van is returned dirty we will charge a \u20ac65 cleaning fee for all models.<\/p>\n -Do I have to refuel the camper on return?<\/strong><\/p>\n The camper must be returned washed, swept out and surfaces wiped down, with WC emptied and fuel full.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Booking Changes” open_toggle_text_color=”#F2AA52″ open_toggle_background_color=”#f7f8fa” closed_toggle_text_color=”#323b40″ closed_toggle_background_color=”#ffffff” icon_color=”#e8b08d” open_icon_color=”#00b1d4″ admin_label=”Op\u00e7\u00f5es de seguro extra:” _builder_version=”4.25.1″ title_text_color=”#323b40″ title_font=”Poppins|700|||||||” title_font_size=”20px” body_text_color=”#5b666d” body_font_size=”16px” body_line_height=”1.3em” background_color=”#ffffff” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”19px|19px|19px|19px” title_font_size_tablet=”” title_font_size_phone=”15px” title_font_size_last_edited=”on|phone” custom_css_toggle_title=” font-weight: 600;||” border_color_all=”#e3e5e6″ use_border_color=”on” global_colors_info=”{}”]<\/p>\n -Can I modify my booking?<\/strong><\/p>\n You have 48 hrs following making the booking to amend your booking, (free of charge). After which there is a \u20ac50 admin fee. This is always subject to availability. Any change of model will depend on availability (the daily rate will be updated accordingly). -Can I cancel my booking?<\/strong><\/p>\n We offer a flexible cancellation policy so you can book with peace of mind during. If you are unable or unwilling to embark on your adventure with Portugal by Van for any reason, you may rebook once to a future date up to 1 year after the cancellation date. The value of your current booking will be credited once for use on your new trip, subject to availability. If you don\u2019t know your new travel dates yet, you will be issued a one time use credit for your original booking. When you\u2019ve got your new dates, contact us and we\u2019ll take care of the details. If you wish to cancel without rebooking, cancellation fees apply: [\/et_pb_toggle][et_pb_toggle title=”Our Campervans” open_toggle_text_color=”#F2AA52″ open_toggle_background_color=”#f7f8fa” closed_toggle_text_color=”#323b40″ closed_toggle_background_color=”#ffffff” icon_color=”#e8b08d” open_icon_color=”#00b1d4″ admin_label=”Op\u00e7\u00f5es de seguro extra:” _builder_version=”4.25.1″ title_text_color=”#323b40″ title_font=”Poppins|700|||||||” title_font_size=”20px” body_text_color=”#5b666d” body_font_size=”16px” body_line_height=”1.3em” body_link_font=”|700|||||||” background_color=”#ffffff” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”19px|19px|19px|19px” title_font_size_tablet=”” title_font_size_phone=”15px” title_font_size_last_edited=”on|phone” custom_css_toggle_title=” font-weight: 600;||” border_color_all=”#e3e5e6″ use_border_color=”on” global_colors_info=”{}”]<\/p>\n
Also in case you want a late drop off from 2.00pm until 5.00, the fee is 55\u20ac. An early drop off, between 6h00 and 8h30 costs 70\u20ac.
All payments and documents must be organized prior to arrival.<\/p>\n
So please call your card service or your bank and check if your card is up to the limit of the safety deposit depending in what type of insurance you have made (\u20ac 2000 (standard), \u20ac 1500 (Premium) ou \u20ac 750 (extra Premium) to avoid problems and delays when you are picking up your van.
All the credit cards must be able to make online purchases abroad and associated with these are lots of different security measures. Make sure you know which one applies to your case.
We are not responsible for any type of exchange rates. We charge in Euro and refund the amount in Euro<\/p>\n
You can do outside this schedules for an extra fee.<\/p>\n
Driving license of all the named drivers.
Credit card. This should have enough funds to cover any of the security deposit options(maximum \u20ac2000).
Passport \/ I.D.<\/p>\n
The only place without additional charges is our office in Lisbon.<\/p>\n
It\u2019s less than 10 minutes by Uber.
For a more precise location please search in Google Maps for \u201cPortugal by Van\u201d
Address:Rua Marcelino Mesquita 17 loja 7, 2795-134 Linda-a-Velha
In Porto we meet at the Porto Campanha train station.
In Faro is also at the train station<\/p>\n
Portugal by Van will not refund any altered dates 1 month before my arrival.<\/p>\n
\u25cf If you cancel more than 30 days prior to the scheduled pick up time you will receive a 100% refund.
\u25cf If you cancel less than 30 days prior to your pick up day: the first 50% paid will be deducted and retained.
\u25cf We will not refund any altered dates 1 month before my arrival.<\/p>\n